Last updated: January 2025
By accessing or using Zimbabwe Consumer Voice (ZCV), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
ZCV is a consumer complaint and accountability platform. Users must provide accurate information when filing complaints. Complaints must relate to genuine consumer experiences. ZCV reserves the right to remove complaints that are fraudulent, defamatory, or in violation of Zimbabwean law.
When filing a complaint, you confirm that: (a) the complaint is based on a genuine experience; (b) any evidence provided is accurate; (c) you will not use ZCV to harass, intimidate, or damage the reputation of any business without factual basis.
Registered businesses agree to respond to verified complaints within the timeframes specified by their subscription tier. Responses must be genuine and aimed at resolving consumer issues. Misrepresentation in responses may result in account suspension.
All content, features, and functionality of ZCV are owned by Zimbabwe Consumer Voice and protected by intellectual property laws. You may not reproduce or distribute ZCV content without prior written permission.
ZCV acts as a neutral platform facilitating communication between consumers and businesses. We do not guarantee complaint resolution outcomes. ZCV's liability is limited to the maximum extent permitted by Zimbabwean law.
These terms are governed by the laws of Zimbabwe. Any disputes shall be resolved through the courts of Zimbabwe.